List of active policies

Name Type User consent
Terms of Use Other policy Authenticated users
Privacy Policy Other policy Authenticated users


Welcome to Knowledge Hub, Hospice New Zealand’s online learning and resource portal

Full policy

Thanks for using Knowledge Hub.

By using Knowledge Hub, you are agreeing to these terms. Please read them carefully. Knowledge Hub is an evolving website, so sometimes additional terms or requirements may apply. You agree to use the website in a manner that complies with all applicable laws and regulations and that does not infringe the rights of anyone else, nor restrict or inhibit their use and enjoyment of the website.

You may not use the website to transmit any communication which is illegal, obscene, defamatory, threatening, infringing of intellectual property rights, invasive of privacy or otherwise objectionable.

Hospice New Zealand reserves the right to suspend or cancel your access to the website if we believe you have breached any of these terms. You agree to indemnify Hospice New Zealand and its members from and against all losses if you breach these terms.

Some parts of the website are restricted to users who have registered with us. Each registered user (everyone with online services access, whether as an individual or as an account owner, account administrator or account used for an organisation) has the following responsibilities:

  • You must not access or attempt to access the online services through automated tools (including the use of scripts, web-crawlers, robots or screen-scrapers), or engage in any activity that will, or is likely to, interfere with or disrupt the online services.
  • You must keep your username and password secure. Never disclose your password to anyone else, including Hospice New Zealand staff. If you think someone knows your password, you must immediately:
    • change your password; or
    • cancel your online account
  • You must keep your registration details up-to-date.

Every time you use this service as a registered user, whether as an individual or as an account owner, account administrator or account user for an organisation, on behalf of another person or organisation (e.g. your employer, or nominated person), you are saying that person or an organisation authorised you to use the service on their/its behalf, and that you are accessing this service to support the work of Hospice NZ or its member organisations.

Linking to our website

You may create hypertext links to this website. If you do this, you:

  • acknowledge that you are responsible for all direct or indirect consequences of the hypertext link

Content in Knowledge Hub

This website and its content are copyright to Hospice New Zealand unless otherwise stated.

Except as provided by the Copyright Act 1994, no part of the website may be reproduced or stored in a retrieval system in any form or by any means without the prior written permission of Hospice New Zealand or the specified copyright owner where content does not belong to Hospice New Zealand.

Where Knowledge Hub content and intellectual property for a specific course is owned by a particular member hospice, then that hospice has the right to republish that content on another site.

Hospice New Zealand is not responsible for any content published by a member hospice in its partitioned area of Knowledge Hub. It is the responsibility of the member hospice to maintain and update all content it publishes in Knowledge Hub.

Modifying and Terminating our Services

Hospice New Zealand is constantly changing and improving Knowledge Hub. We may change, suspend or discontinue any aspect of this website at any time, including any service or content offered by this website. We may add or remove functionalities or features and we may suspend or stop Knowledge Hub altogether. You can stop using Knowledge Hub at any time.

Following hypertext links

If you follow a hypertext link to another website, this is your own responsibility. When visiting other websites, you should refer to the conditions of use of each of those websites and not rely on the conditions of this website. Links to other websites are provided for the benefit of our site users. Hospice New Zealand or its member organisations are not responsible for the content on the sites Knowledge Hub links to and does not endorse any commercial organisations.

Content Disclaimer

Every reasonable effort has been made to maintain current and accurate information on this website. Information contained has been assembled in good faith. Where appropriate, external links have been added to our content to help our users. Hospice New Zealand and its members do not accept any responsibility for the content or condition of any external links on this site.

Governing law

This website is governed by New Zealand law, and the Courts of New Zealand have exclusive jurisdiction over any disputes that arise in connection with it. If you access this website from outside New Zealand, you do so at your own risk and are responsible for ensuring compliance with all laws in the place where you are located.


Policy Summary

The purpose of this privacy policy is to let users of Hospice New Zealand’s Knowledge Hub website,, know when we collect personal information and what we do with it.

Full policy

Full Policy

The purpose of this privacy policy is to let users of Hospice New Zealand’s Knowledge Hub website,, know when we collect personal information and what we do with it.

Hospice New Zealand endeavours to respect the privacy of all visitors to our website.

Hospice New Zealand will not sell or share your personal information to any third parties without your prior consent.

We do not collect your personal information unless you choose to give it to us.

Hospice New Zealand is required to report on visits to this website and use of the courses and information it contains to its Board, Member Hospices and funders. Your personal information will be used for these reports, but it will only ever be reported in an aggregate form with no identifying details or individual-level data.

Any personal information we receive will not be made publicly available (unless publication is one of the specific purposes for which it was collected).

By giving us your personal details, we may contact you via email with course information and relevant industry information from Hospice New Zealand or its member hospices.

Contacting us

If you use our website forms, including those forms in our logged in section, we pass your query or feedback to the relevant person who can assist you in our organisation. This includes your email address, and any other identifying information we have that is required to resolve your query or feedback.

Statistical information collected

Hospice New Zealand may collect statistical information about your visit to help us improve the site. This information is aggregated and doesn't identify you personally. It may include:

    • your IP address
    • the search terms you used
    • the pages you visited on our site and the links you clicked on
    • the date and time you visited the site
    • the referring site (if any) from which you clicked through to this site
    • your operating system
    • the type of web browser you use
    • other things like your screen resolution and the language setting of your browser.

Use of statistical information

The statistical information referred to above can be viewed by our site administrators and certain other Hospice New Zealand staff. Cookies

This site generates persistent session cookies (that is, they have an expiry date and are removed on that date) for the purpose of monitoring site usage. The cookies don't collect personal information. You can disable them or clear them out of your web browser without affecting your ability to use the site.

Your rights

Under the Privacy Act 1993, you have the right to access the information we collect about you and ask us to correct any of your personal information provided to us in connection with your use of this site.

If you have a privacy complaint

If you wish to make a complaint about any privacy-related concern you may have from using the website, you can contact our National Office.

Hospice New Zealand

PO Box 11557

Wellington 6142 Phone: 04 381 0266


If you’re not satisfied with the response, you can contact the Office of the Privacy Commissioner.